1. Delivery Times Scales
Delivery times can vary depending on stock availability and can range from 7-10 working days for items in stock, to between 3 and 6 weeks for items not in stock at time of order.
On placing your order on line, you will receive an e-mail confirming receipt of your order and payment. Once all of your order is in stock (part orders will not be delivered), we will contact you to confirm the delivery date, and dependant on the method of delivery, an approximate time of delivery. Deliveries operate from Monday to Friday and are from 6am-6pm. Most of our deliveries are allocated on a 2 hour delivery slot, so you wont be left hanging around all day waiting for your delivery.
Please note that free pallet deliveries do not offer timed delivery slots.
2. Delivery Charges
All purchases under £300 will be subject to a delivery charge of £30.00, purchases over £300 are delivery charge FREE. Most of our products qualify for free delivery, which will be indicated on our web site when you enter your postcode. Free delivery applies to mainland England and Wales, but excluding Scotland, Northern Ireland, Isle of Man and Isle of Wight
Deliveries to these excluded areas may be possible, at an additional charge. Please ring 07773170826 between the hours of 10am and 5pm and we will be happy to discus your delivery options. Alternatively you can email your order firstname.lastname@example.org to along with your delivery address and we will be happy to contact you with cost and delivery options as soon as we can.
3. Courier Delivery
Small items, e.g. a bedside or nest of tables, may be delivered by courier, on a next day service. These operate Monday to Friday, between the hours of 6am-6pm. You will receive a text from our Courier informing you that your furniture delivery is due the next day. On the following morning, you will receive a further text, usually between 7am-9am, giving a 1hr delivery slot. You can rearrange your delivery, should you need to, by replying when prompted, to either of these texts. You can also contact the courier directly, to arrange to collect your order from the Courier's depot if that is more convenient.
4. Standard Delivery
This is a two man delivery service, and where possible, furniture will be carried to a room of your choice. Furniture unpacking, assembly and removal of any packaging is not included in the delivery.
Deliveries operate from Monday to Friday between 6am-6pm and are allocated in 2hr slots, so you wont be left hanging around all day waiting for your delivery.
5. Pallet Deliveries
This is a one man delivery service, to a door of your choice for small to medium items dispatched directly from our warehouse, or for selected ranges dispatched directly from our suppliers. Your delivery will be on a wooden pallet, and the courier will place the pallet as close to the door of your choice as possible, but this will dependant on suitable access for a pallet truck. Pallet deliveries will usually be on a large lorry, so suitable access for the vehicle is essential.
We recommend an able bodied person is present at the delivery address to accept the deliver, and to carry your order into your home. For larger items we recommend two able bodied persons be available. Our courier will not unpack the pallet. Our courier will if required place the pallet in a garage or in under a sheltered area as long as access is available.
Free pallet deliveries operate Monday to Friday and may be anytime between 8am and 6pm. We will contact you before hand to agree a convenient delivery date. AM, timed (1 hour Slot) and Saturday morning pallet deliveries are all available, but subject to an additional charge. Please contact us for a quote.
If you would like to use this facility please contact us via telephone on 01792 77300 between 10am and 5pm, or via email at email@example.com.
6. Charges for DeliveriesShould you wish to use any of the additional delivery services mentioned above e.g. PM deliveries, payment for these services must be made in full at the time we contact you to you to book in your delivery.